As my flight landed at Denver International Airport, I braced for the worst (long lines, rude staff, nightmare situations, etc.) and didn't experience any of them. $650 with other companies - still very expensive for a few days but not as bad as the competitors). I chose Budget solely due to price ($177 for 3 days vs. I'm honestly shocked at some of the reviews on this site and others (Yelp, Google, etc.) about this Budget location. ![]() You clearly get the impression though that they don't really care whether customers are happy or not. Given this horrible experience with Budget, there is no way that I would ever consider doing business with their company again. I replied that the agent I rented the car from appeared to be experienced and should have checked on his computer and seen that the car had a four-cylinder engine rather than a six cylinder engine. His defense was that "People make mistakes". While I appreciate that, I do not appreciate being defrauded. He ended up splitting the difference with us and charging us $273.56. ![]() Moore then had the nerve to insinuate that my wife and I were trying to "take Budget for a spin" or put one over on the company. He indicated that that was not going to happen. I told him that I believe that Budget ought to pay for the entire rental. He asked us what we thought was fair to rectify the situation. I indicated to him that that was not sufficient compensation for the deception and for putting us at risk by giving us an underpowered car, one with a four-cylinder engine. He offered to refund us the difference between the price of car we had originally planned to rent ($455.89) and the Subaru we were persuaded to rent ($561.59). When we returned to the Denver airport location, we spoke with the manager. We were three hours away from Denver with a car that was underpowered and, according to the rental agent, probably unsafe. Essentially, Budget Car Rental company had committed fraud. My wife and I were both extremely frustrated and angry that we had paid Budget for something the company had not given us. He immediately indicated that indeed, our car had a four cylinder engine, rather than the six cylinder we had thought we were getting. On a hunch, I took the car to the Subaru dealership in Steamboat Springs and asked a mechanic to confirm my impression that the car's engine had only four cylinders. My wife has a 2006 Subaru Outback, and this car was nothing at all like hers. We proceeded on our way to Steamboat and were dismayed by the car' s lack of power, particularly going up even slight mountain grades. He expressed concern (I thought, about our welfare) three times, and my wife and I ended up feeling pressured to pay over $100 more for a Subaru outback with a six cylinder engine. He expressed concern that, because the town is in the mountains, a car with a four-cylinder engine would have difficulty making the trip. After standing in line for almost an hour to be waited on, the agent asked us where we were going and we told him Steamboat Springs. I reserved an intermediate size car (e.g., Toyota Corolla) online before we arrived from Virginia. ![]() In reading the many reviews on yelp about the budget car rental company at the Denver airport I see that my experience was similar to most peoples, not as bad as some. Number of customers at peak time might be good indication (about the overall rental experience), rather than a bad one. If you walk up to a counter that's not busy, hoping to get into a car quickly, might there be reasons for the lack of people at a particular booth? That is - do people know that agency to be involved in high percentages of complaints of bait and switch, or contrasting pre-sales hype compared with after-rental experience (with the car itself, or with the exprience when returning the car)? How busy were the different car rental counters at the airport, compared with Budget? At what day and time were you there? Can you put your rant in context of such information? That is, could you imagine that there might be differences between, say, Wednesday midday and Friday at 6-9PM or Sunday afternoon?ģ. ![]() Welcome to the forums and we all look forward to more thoughtful posts in the future.ġ. And a possible source of confusion due to missing information.
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |